
An operations platform
It happens to be a laundry, and that is the least interesting thing about it. The business took every booking by phone and worked out driver routes by hand each morning. It now runs on a 20+ module console: orders board, assignment queue, service areas, drivers and a driver portal, customers, communications, payments, promo codes, pickup queues, inventory and reports, with role based access so the person in the van sees the run and the owner sees the business.
Payment runs in two stages, a deposit authorised at booking and the balance captured once the load is weighed, because the price is not known until the work is done. 233 payments processed, no refunds. Swap weighing for measuring a lawn or inspecting a boiler and the shape is identical.
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